Terms and Conditions

1. Contractual Relationship

Metre 360 Private Limited is a registered company with Securities & Exchange Commission of Pakistan having its registered office at B-127, Gulshan-e-Iqbal, Block 10 Karachi, Pakistan 75300 (Corporate Unique Identification No. 0193418) incorporated in January 2022. Metre 360 Pvt. Ltd. and its affiliates are defined as (“Metre 360”, “we”, “us” or “our”), including relevant legal representatives, administrators, successors-in-interest, permitted assigns and affiliates (“Affiliates”).

These terms of service constitute a legally binding agreement (the “Agreement”) between you and Metre 360. This Agreement governs your use of the Metre 360 application, website, call center and technology platform (collectively, the “Metre 360 Platform”). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE METRE 360 PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE METRE 360 PLATFORM.

Your access and use of the Metre 360 Platform constitutes your agreement to be bound by this Agreement. Metre 360 may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the Metre 360 Platform or any portion thereof, at any time for any reason without notice. Supplemental terms may apply to certain Services and shall prevail over this Agreement in the event of a conflict with respect to the applicable Services.

Metre 360 may amend this Agreement from time to time. Amendments will be effective upon Metre 360’s posting of an updated Agreement at this location. Your continued access or use of the Metre 360 Platform after such posting constitutes your consent to be bound by this Agreement, as amended. Our collection and use of personal information is as provided in Metre 360’s Privacy Policy at /privacy-policy.

2. The Metre 360 Platform

The Metre 360 Platform provides a digital network which functions as a marketplace where persons (“Users”) who seek vehicle diagnostics & inspection services (“Services”) can be matched with persons, including mechanics & automotive technicians (“Service-man”). Each User shall create a User account that enables access to the Metre 360 Platform. Any decision by a User to make use of or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Service-man or other third party provider to a User shall constitute a separate agreement between such persons.

Materials posted on the Metre 360 Platform are not intended to amount to advice on which reliance should be placed. We aim to update the Metre 360 Platform regularly and may change the content at any time. YOU ACKNOWLEDGE THAT NEITHER METRE 360 NOR ITS AFFILIATES PROVIDE VEHICLE DIAGNOSTIC & INSPECTION SERVICES OR OWN ANY EQUIPMENT FOR SUCH SERVICES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY METRE 360 OR ANY OF ITS AFFILIATES.

License. Subject to your compliance with this Agreement, Metre 360 grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to access and use the Metre 360 Platform on your personal device solely in connection with your use of the Platform, and to access related materials solely for your personal, non-commercial use.

Third Party Services and Content. The Metre 360 Platform may be made available or accessed in connection with third party services and content. Metre 360 does not endorse such third-party services and content and you agree that, in no event, will Metre 360 be responsible or liable for any products or services of such third party providers.

Metre 360 Platform Ownership. The Metre 360 Platform and all rights therein are and shall remain Metre 360’s property or the property of Metre 360’s licensors. Neither this Agreement nor your use of the Platform convey any rights except for the limited license granted above.

3. Use of the Metre 360 Platform

User Accounts. In order to use all aspects of the Metre 360 Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. You agree to maintain accurate, complete, and up-to-date information in your Account and to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Metre 360 in writing, you may only possess one Account.

User Requirements and Conduct. The Metre 360 Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account. You agree to comply with all applicable laws when using the Metre 360 Platform, and you may only use it for lawful purposes. Failure to comply may result in withdrawal of access, legal action, and/or disclosure to law enforcement authorities.

Metre 360 – Payment. As part of your User Account, Metre 360 may provide you with access to certain payment features. Not all features are available in each market and may be subject to change. By uploading or storing a Credit or Debit Card you acknowledge that you are not depositing cash or money with Metre 360.

Communications. By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. Standard text messaging charges applied by your cell phone carrier will apply. If you no longer wish to receive promotional communications by text message, please contact legal@metre360.com and/or review the Privacy Policy.

4. Charges and Payments

As a User, you agree to pay any amounts charged by Metre 360 (the “Metre 360 Fee”) (if applicable in your jurisdiction) and amounts charged by Service-mans or other independent third party providers for providing Services to you (“Charges”).

After you have received Services, Metre 360 may facilitate your payment of applicable Charges on behalf of the Service-man or Garage or Vehicle Repair Shop Partner as limited payment collection agent, and may collect any applicable Metre 360 Fee directly from you. Charges and Metre 360 Fees paid by you are final and non-refundable, unless otherwise determined by Metre 360 or the relevant Service-man.

All Charges and Metre 360 Fees are due immediately and payment will be facilitated using the preferred payment method designated in your Account. Metre 360 reserves the right to establish, remove and/or revise Metre 360 Fees at any time. Charges may increase substantially during times of high demand.

Repair or Maintenance Fees. You shall be responsible for the cost of damage to, or necessary repairing of, your vehicles and property resulting from use of the Metre 360 Platform under your Account in excess of normal wear and tear. Metre 360 reserves the right to facilitate payment for verified Repair or Maintenance using any of your payment methods.

5. Restricted Activities

With respect to your use of the Metre 360 Platform and participation in the Services, you agree that you will not: impersonate any person or entity; stalk, threaten, or otherwise harass any person; violate any law; interfere with or disrupt the Services or Platform; post false, misleading, defamatory or illegal content; use the Platform in any way that infringes third party rights; transmit malicious code; reverse engineer or scrape the Platform; transfer your account; discriminate or harass anyone; or cause any third party to engage in the restricted activities above. A Service-man may refuse to provide or continue Services if you undertake any of the above.

6. Disclaimers; Limitation of Liability; Indemnity

DISCLAIMER. THE METRE 360 PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” METRE 360 DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES NOT EXPRESSLY SET OUT IN THIS AGREEMENT. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE METRE 360 PLATFORM AND SERVICES REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Metre 360 and its Affiliates are not responsible for the conduct, whether online or offline, of any User, Service-man, or any other third party. Location or vehicle diagnostic & inspection data provided by the Platform is for basic purposes only and is not intended to be relied upon where precise information is needed.

LIMITATION OF LIABILITY. METRE 360 AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL TOTAL LIABILITY TO YOU IN CONNECTION WITH THE PLATFORM OR SERVICES EXCEED ONE HUNDRED UNITED STATES DOLLARS OR EQUIVALENT. These limitations do not purport to limit liability or alter rights as a consumer that cannot be excluded under applicable law.

Indemnity. You agree to indemnify and hold Metre 360, its Affiliates, partners and their officers, directors, employees and agents harmless from claims arising out of your use of the Platform and Services, your breach of this Agreement, or your violation of the rights of any third party.

7. Dispute Resolution

Arbitration. You agree that any dispute arising out of or relating to this Agreement or the use of the Metre 360 Platform or Services will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief for intellectual property rights. You acknowledge that you and Metre 360 are each waiving the right to a trial by jury or to participate in any class action.

Arbitration Process and Rules. Any Dispute shall first be mandatorily submitted to mediation under the International Chamber of Commerce Mediation Rules. If not settled within sixty (60) days, such Dispute shall be exclusively and finally resolved by arbitration under the ICC Arbitration Rules by one arbitrator. The language shall be English. Proceedings shall remain strictly confidential except as reasonably required.

8. Other Provisions

Choice of Law. This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which Metre 360 is incorporated, without giving effect to conflict of law principles, except as may be otherwise provided in supplemental terms.

Claims of Copyright Infringement. Claims of copyright infringement should be sent to Metre 360 at legal@metre360.com.

Notice. Metre 360 may give notice by general notice on the Platform, electronic mail to your Account email, or written communication to your Account address. You may give notice to Metre 360 at legal@metre360.com.

General. You may not assign or transfer your rights under this Agreement without Metre 360’s prior written approval. Metre 360 may assign its rights and obligations. If any provision is held illegal, invalid or unenforceable, the remaining provisions shall not be affected. This Agreement constitutes the entire agreement between the parties with respect to its subject matter.